7ze Privacy Policy — How We Handle Your Data

1Introduction

This Privacy Policy ("Policy") describes how 7ze ("Platform", "we", "us", "our") collects, uses, stores, and discloses personal information about users ("you", "your") of the 7ze website located at 7ze.bet and all associated services. This Policy forms part of our Terms and Conditions. By registering an account or using the 7ze Platform, you confirm that you have read and understood this Policy and consent to the processing of your personal data as described herein.

7ze is committed to handling your personal data with care, transparency, and integrity. We process only the data that is necessary for the purposes described in this Policy and take reasonable steps to protect it from unauthorised access, loss, or misuse. This Policy applies to all users of the Platform, including visitors who browse the site without registering an account.

2Data Controller

For the purposes of this Policy, 7ze is the data controller in respect of the personal information it processes about users of the Platform. As data controller, 7ze determines the purposes and means of processing your personal data and is responsible for ensuring that this processing is carried out in accordance with applicable data protection principles.

3Information We Collect

7ze collects personal information in the following categories. We collect only what is reasonably necessary for the purposes set out in this Policy:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by applicable law or regulation (for example, in connection with responsible gaming assessments or self-exclusion requests).

4How We Use Your Information

7ze uses your personal data for the following purposes. We process your data only where we have a lawful basis for doing so:

• Account registration and management: to create and administer your 7ze account, verify your identity, process your deposits and withdrawals, and maintain account records.
• Service delivery: to operate the betting and casino services you use on the Platform, process your bets, settle wagers, distribute winnings, and apply bonuses to your account.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, and other prohibited activities. This includes sharing data with payment processors and law enforcement authorities where required.
• Responsible gaming: to monitor betting patterns, identify indicators of problem gambling, apply deposit limits or cooling-off periods where requested, and fulfil self-exclusion requests.
• Customer support: to respond to your enquiries, resolve account issues, process complaints, and communicate account-related updates to you.
• Marketing and promotions (where you have opted in): to send you information about 7ze promotions, bonuses, new games, and seasonal offers relevant to Bangladesh. You may opt out of marketing communications at any time by contacting support.

5Legal Basis for Processing

7ze processes your personal data on the following legal bases:

• Contractual necessity: processing that is necessary to perform our contract with you, including providing the betting and casino services you have requested and managing your account.
• Legitimate interests: processing for fraud prevention, platform security, improvement of our services, and analysis of how users interact with the Platform, where these interests are not overridden by your data protection rights.
• Legal obligation: processing that is required to comply with applicable laws and regulatory requirements, including anti-money laundering (AML) obligations, KYC verification requirements, and the retention of financial records.
• Consent: where you have given us explicit consent to process your data for a specific purpose, such as receiving marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

6Sharing Your Information

7ze does not sell your personal data to third parties. We may share your information only in the following limited circumstances:

• Payment service providers: we share necessary transaction data (including partial payment wallet references) with bKash, Nagad, Rocket, Upay, and other payment processors to facilitate deposits and withdrawals. These providers process data only as necessary to complete transactions.
• Identity verification providers: we share identity documents and personal details with KYC verification partners to fulfil age verification and anti-money laundering obligations. These partners are bound by strict confidentiality obligations.
• Game providers and technology partners: to deliver the gaming experience, certain technical data (such as session identifiers) may be shared with game studios and platform technology partners. Game studios do not receive your identity or financial data.
• Regulatory and law enforcement authorities: where required by applicable law, court order, or legitimate regulatory request, we may disclose your personal data to relevant authorities. We will notify you of such disclosures where we are legally permitted to do so.

7Payment Data

7ze does not store full payment wallet credentials. When you make a deposit via bKash, Nagad, Rocket, or Upay, the transaction is processed directly through the payment provider's own secure infrastructure. 7ze receives only a transaction reference and partial account identifier sufficient to match the payment to your 7ze account and maintain financial records as required by applicable regulations. 7ze does not have access to your full mobile banking PIN, password, or account balance held with any payment provider.

All financial records associated with your 7ze account — including deposit history, withdrawal history, and bonus transactions — are retained for a minimum of five years following account closure or the last transaction date, whichever is later. This retention period reflects applicable financial record-keeping obligations and is not extended beyond what is necessary for those purposes.

8Cookies and Tracking Technologies

7ze uses cookies and similar tracking technologies to operate the Platform, improve user experience, and analyse site usage. The following types of cookies are used:

• Essential cookies: these are strictly necessary for the Platform to function. They enable core features such as user authentication, session management, and security. These cookies cannot be disabled without rendering the Platform unusable.
• Analytics cookies: these help us understand how users interact with the Platform — which pages are most visited, how long sessions last, and where users navigate from. This data is aggregated and does not identify individual users. Analytics data helps us improve the Platform experience for all users.
• Preference cookies: these remember your settings and preferences (such as language selection and display preferences) to personalise your experience on return visits.

You can control and manage cookies through your browser settings. Please note that disabling essential cookies will affect the functionality of the Platform. For analytics and preference cookies, you may opt out by adjusting your browser settings or by contacting 7ze support. 7ze does not use third-party advertising cookies or retargeting pixels.

9Data Retention

7ze retains your personal data for as long as your account is active and for a period thereafter as required to fulfil our legal, regulatory, and contractual obligations. The specific retention periods that apply to different categories of data are as follows: account identity and contact data is retained for the duration of the account relationship and for five years after account closure; financial transaction records are retained for a minimum of five years after the last transaction; gaming activity logs are retained for three years; marketing preferences are retained until you withdraw consent or for one year after account closure, whichever is sooner.

When your personal data is no longer required for the purpose for which it was collected and no legal obligation requires its retention, 7ze will securely delete or anonymise it. Anonymised data (data from which all identifying information has been irreversibly removed) may be retained indefinitely for statistical analysis and Platform improvement purposes.

10Data Security

7ze implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our security measures include SSL/TLS encryption for all data transmitted between your device and the Platform, encrypted storage of sensitive personal data at rest, access controls that restrict data access to authorised personnel on a need-to-know basis, regular security assessments and penetration testing of Platform infrastructure, and two-factor authentication options for account access.

While 7ze takes reasonable steps to protect your data, no internet-based service can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, 7ze will notify affected users without undue delay and will take appropriate remedial action. You are responsible for maintaining the confidentiality of your account login credentials. If you suspect unauthorised access to your account, please contact 7ze support immediately at [email protected] (plain text only, not a clickable link).

11Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by 7ze. To exercise any of these rights, please contact 7ze support at [email protected] (plain text only):

• Right of access: you have the right to request a copy of the personal data we hold about you, together with information about how it is processed.
• Right to rectification: you have the right to request correction of inaccurate or incomplete personal data we hold about you. You may update basic account details directly through the account settings section of the Platform.
• Right to erasure: you have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations. Note that erasing your account data will result in permanent closure of your 7ze account.
• Right to restrict processing: you have the right to request that we limit the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where the processing is unlawful but you prefer restriction to erasure.
• Right to object to marketing: you have the right to object at any time to the processing of your personal data for direct marketing purposes. To opt out of marketing communications, contact 7ze support.

7ze will respond to data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, in which case you will be notified. We may need to verify your identity before processing a data rights request. There is no charge for exercising your data rights, except in cases of manifestly unfounded or repetitive requests.

12Children's Privacy

The 7ze Platform is strictly intended for adults aged 21 and above. 7ze does not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a person under 21 in your care has registered an account on the Platform or provided personal data to 7ze, please contact us immediately at [email protected] (plain text only). Upon verification, we will promptly close the account and securely delete all associated personal data. 7ze takes underage access to gambling services extremely seriously and operates a zero-tolerance policy in this regard.

13International Data Transfers

7ze's primary operations are focused on the Bangladesh market. Your personal data may be processed by third-party service providers (such as KYC verification partners or cloud infrastructure providers) that are located outside Bangladesh. Where such transfers occur, 7ze takes reasonable steps to ensure that appropriate safeguards are in place to protect your personal data in a manner consistent with applicable data protection standards. By using the Platform, you acknowledge and consent to the transfer of your personal data outside Bangladesh where necessary for the purposes described in this Policy.

14Changes to This Policy

7ze reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or Platform features. Where changes are material, we will notify you by posting a prominent notice on the Platform or by sending an email to the address registered on your account. The most current version of this Policy will always be accessible at 7ze.bet/privacy-policy. The effective date at the top of this document reflects when the Policy was last revised. Your continued use of the Platform following the posting of an updated Policy constitutes your acceptance of the changes.

15Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7ze handles your personal data, please contact our support team. You can reach us at [email protected] — please note this is a plain-text display address only and is not a clickable hyperlink or mailto link. Our support team is available 24 hours a day, 7 days a week, and will respond to all privacy-related enquiries within 30 days. For urgent security concerns (such as suspected unauthorised access to your account), please mark your enquiry as urgent so that it is prioritised.